The event policies set forth herein are subject to change by Gulfstream Park Racing Association, Inc. (‘Gulfstream Park’) and/or Pegasus World Cup 2024 (‘Pegasus’ or ‘Pegasus World Cup’), at any time and for any reason whatsoever.
We thank you in advance for your cooperation and assistance in maintaining a safe and enjoyable atmosphere while visiting Gulfstream Park
ADA – ACCESSIBLE PARKING
Accessible parking spots are available on a first-come, first-served basis in all parking lots for those with a valid disabled placard. Please contact 954-457-6604 for those who are parked far and need assistance to get to event.
ADA – ACCESSIBLE SEATING
ADA Accessible seating is available for guests as needed. Please call the Pegasus Box Office at 1-833-464-7924 for information on purchasing such accessible seating.
ADA – MOBILITY ASSISTANCE
Courtesy shuttles are available to guests with limited mobility from the North & South valet drop-off locations to the North & South parking lots.
Wheelchair escorts will be available from entrance gates to seating locations and back. Guests can request a wheelchair escort through the nearest Pegasus World Cup employee or the Guest Services Information Desk.
ADA – SERVICE ANIMALS
Service Animals for guests with disabilities are permitted at Pegasus World Cup. All other animals, including pets and emotional support animals, are not allowed at Gulfstream Park and the Pegasus World Cup.
ALCOHOL
No outside food & beverages are permitted to be brought or carried into Gulfstream Park. Valid government issued ID required for alcohol purchase.
Alcohol beverage sales may be curtailed or prohibited at the discretion of Gulfstream Park and/or Pegasus World Cup. Bartenders or servers or Gulfstream Park/Pegasus World Cup may deny service of alcohol to any guest exhibiting signs of intoxication or other types of impairment. Guests are advised to drink alcohol responsibly.
ATMs
Accessible Automatic Teller Machines (ATM’s) are located on all floors and event areas.
BAG POLICY
Security reserves the right to inspect all bags entering the venue.
BETS
Over 460 wagering locations on property.
BINOCULARS
Binoculars are permitted. Cases are subject to be searched by security.
CAMERAS
Video cameras, monopods, tripods, selfie sticks, audio recording devices and professional cameras (those including telephoto or zoom lenses) will not be permitted.
CHILDREN ENTRY
Children 3 years old and under may enter without a ticket but must share a seat with an accompanying ticketed adult.
COMPUTERS/TABLETS
Computers or tablets are permitted but may be subject to inspection by Security.
DENY ENTRY
Guest exhibiting signs of impairment which may be related to consumption of drugs and/or alcohol may be denied entry into the event.
Guests with prohibited items will be denied entry into the event. Guests must return prohibited items to their vehicle before entering the event.
Gulfstream Park reserves the right in its sole discretion to deny entry.
DRESS CODE
Race Day Chic! (Guest attire should not have abusive, offensive, obscene, or inappropriate messages, or images on it, as may be determined by Gulfstream Park or Pegasus World Cup, in its sole discretion)
DRONES
The use of any unmanned aircraft systems, radio-controlled model aircraft, and other devices that can be operated in airspace (e.g., drones) on or near Gulfstream Park property, including parking lots, is expressly prohibited.
EJECTION POLICY
Guests that violate the code of conduct and event policies set forth herein are subject to ejection from Gulfstream Park without refund or compensation. Guests that conduct themselves in a manner to be found egregious or unlawful may be subject to a ban from Gulfstream Park.
ELEVATORS
Elevators are located near the North & South entrances and are available for guests with disabilities as well as Casino, Ten Palms, Flamingo Room, and Suite guests.
EMERGENCY, IN CASE OF
If immediate assistance is required, please notify the nearest event staff member, security personnel, or police officer. Guests are encouraged to report issues and concerns to a nearby event staff member, or by calling 954-457-6604. In the event of a serious emergency, event staff, event security, and police are ready and available to assist guests, including guests with disabilities. Important information regarding the emergency and evacuation procedures will be provided over the public address system and on video boards.
FIRST AID
Located at the Walking Ring – North, between the Paddock & Gift Shop. Guests in need of medical assistance should notify Security Personnel. Roving medical personnel are also available throughout the facility.
GUEST CODE OF CONDUCT
All guests, at all times, should conduct themselves appropriately and courteously while visiting Gulfstream Park.
Guests exhibiting the following behavior are subject to ejection from Gulfstream Park:
GUEST SERVICES
Guests with questions or concerns should visit the Guest Services Information Desk located on the Ground Level inside the Finish Line Casino.
LIGHTNING POLICY
When lightning is detected in close proximity of Gulfstream Park, the public address system will inform guests where to seek shelter. The event will be suspended if there is a known imminent threat.
LOST CHILD/VULNERABLE ADULT
Guests with a lost child/vulnerable adult should visit the Guest Services Information Desk located on the Ground Level inside the Casino, or approach security personnel for assistance.
LOST & FOUND
Pegasus World Cup and Gulfstream Park are not responsible for any items left anywhere on grounds. Pegasus World Cup and Gulfstream Park are not liable for lost or damaged items. During events, items found should be turned into the Guest Services Information desk located on the ground level inside the Casino.
On non-event days, guests can call 954-457-6604 to report a lost item. Lost & Found items will be held for 30 days after an event. Any unclaimed items after 30 days will be disposed of or donated to a charitable organization.
MASKS
Wearing of protective masks is a personal choice and is at the discretion of guests and staff.
MERCHANDISE
Merchandise will be available for purchase at the Gift Shop located on the ground level near the North Entrance, and in two pop-up locations. One on the south side of the Apron and one on the North Apron in Carousel Club.
MOBILE APP
Download the 1/ST BET App through the App Store or visit 1STBET.com on your mobile web browser
NOISE-MAKERS
For the comfort of guests and our athletes and to maintain the integrity of the event, noisemakers and musical instruments are prohibited. This includes air horns, vuvuzelas, and any type of whistle.
OPENING TIMES
Parking Lots: 8am
Gates: 9am
Premium Dining: 10am
Carousel Club (Ages 21+ only): 10:30am
PARKING
General Parking is available on a first-come, first-served basis after the official opening of the parking gates. General parking is at no charge for the 2024 Pegasus World Cup.
Valet parking can be purchased by visiting our website at www.pegasusworldcup.com
PREMIUM SEATING
Carousel Club – Located on the Ground Level Trackside. The ultimate indoor/outdoor homestretch experience, anchored by a 19th century carousel as the main bar, and featuring DJ Calvin Harris. Ages 21+ only
Developed in collaboration with Breakwater Hospitality Group, innovators behind the wildly successful Wharf locations, the Carousel Club boasts live entertainment, exciting variety of food & beverage options, giant video screens, interactive games, and unparalleled “up on the rail” views as the horses’ thunder toward the finish line.
Ten Palms – Located on the 2nd Floor. The ultimate entertainment package. Let us host you all-day with gourmet food while you watch the races with floor-to-ceiling panoramic views of the entire racecourse. Enjoy spectacular track views, convenient betting with walk-around tellers, chef-inspired food stations and a cash bar.
Flamingo Room – Located on the 3rd Floor. In partnership with GROOT hospitality, the Flamingo Room will elevate the Pegasus VIP experience blending sport and spectacle in a unique and entertaining way.
Visit www.pegasusworldcup.com/tickets to learn more and to purchase a premium seating experience.
PROHIBITED ITEMS
The following items (in addition to those items listed elsewhere in the code of conduct and this event policy guide) are not permitted at Gulfstream Park and the Pegasus World Cup:
Note: there is no storage area for any items. Guests arriving by public transportation should take particular care not to bring any prohibited items as no exceptions will be made.
RE-ENTRY POLICY
No re-entry for General Admissions. For all wrist banded areas, guests are allowed to re-enter but will be subject to another security check.
RESTROOMS
All public restrooms are accessible to our patrons with disabilities. Accessible restrooms are available in all event areas
RIDESHARE PICK-UP & DROP-OFF
Silks Run is the designated location for rideshare drop-off and pick-up during the Pegasus World Cup.
SEARCH PROCEDURES
To ensure the highest level of safety and security, all guests will be subject to a courteous screening upon entry by Security which, on occasion, may include a pat-down screening by a team member. All bags and vehicles will be subject to inspection upon entry. Persons that refuse to be screened, including patted down, and/or refuse to have their bags or vehicle inspected will not be admitted. By presenting your ticket or credential to Security, you consent to such inspections and hereby waive any and all related claims that you might have against Gulfstream Park, Pegasus World Cup, and its affiliates or related entities. Alcohol, weapons, or any items Security deems dangerous, in its sole discretion, will be confiscated. Illegal items will be turned over to law enforcement officers and may result in arrest and prosecution.
SMOKING POLICY
Smoking is only allowed in outdoor areas on property. Smoking is prohibited in all indoor areas. This policy also applies to smokeless, electronic (e-cigarettes) vaping with any alternative smoking products.
TICKETING – RECEIVING YOUR TICKETS
For any questions on accessing your tickets, please visit www.pegasusworldcup.com/tickets for more information
TICKET OFFICE
Tickets can be purchased online atwww.pegasusworldcup.com/tickets or by calling the Pegasus Box Office at 1-833-464-7924 from 9am-5pm 7-days a week, excluding national holidays.
TICKET REFUND/EXCHANGE POLICY
Tickets are non-refundable. If you would like to exchange your ticket, please call the Box Office at 1-833-464-7924.
UMBRELLAS
Due to safety and line-of-sight concerns, umbrellas are not allowed at the Pegasus World Cup. Please leave umbrellas in your vehicle.
WATER FOUNTAINS
Water Fountains can be found inside Silks and inside the Casino on the 1st floor.
WEATHER DELAYS
Event runs rain or shine. Event is subject to lightning delays.
WI-FI
Free Wi-Fi is available to our guests throughout the facility at “Gulfstream Park Free Wi-Fi.”
WILL CALL
From Saturday, January 20th to Saturday, January 27th (9am – 6pm) – Will call and Ticket Assistance is located at the Ticket Office near the South Valet Entrance – directly next to Christine Lee’s. Guests who are picking up tickets at will-call will need a valid photo ID, their confirmation number, and the credit card with which the tickets were purchased in order to pick up the tickets.